Plan Your Visit

At Scoot Inn, we strive to make our venue and live experiences inclusive and accessible to all. The main entrance to Scoot Inn is accessible. Restrooms located on the north side of the main building have ADA-accessible stalls. Anyone needing prescription medicine must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at each entrance gate.

For more accessibility information, click here.

A valid ID is required to attend any age restricted events and to consume alcohol. Accepted forms of identification include state-issued ID or Driver’s License, valid non-expired US Government or Military ID, or an official passport.

The Scoot Inn has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. Violators will be removed from the building without warnings and will not be eligible for a refund.

Click here to view Customer Safety information and restricted items 

All guests ages 3 and older need a ticket for entry. Please provide ear protection for children.

Unless a show cancels or changes time by more than two hours, refunds are handled on a case-by-case basis. Please contact the point of purchase for inquiries.

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. If you purchased tickets at the box office, please email us at scootinnaustin@livenation.com .

Enjoy exclusive access to Scoot Inn's indoor lounge one hour before the advertised door time for weekend and selective shows!  For example, if the show's Doors time starts at 7:00pm, Longhorn Lounge access will begin at 6:00pm.  Ignore the Ticketmaster time for Longhorn Lounge tickets, it can only display the show's Doors time unfortunately.

The lounge offers a special pre-doors bar promotion, private restrooms, air conditioning, and priority entrance to the event.

You can pre-purchase this option as an add-on during checkout or as a separate purchase (limited to one per person) if you already have tickets for the Friday or Saturday shows. Upgrade your experience now at ticketmaster.com!

Additionally, there will be an option to buy access onsite the night of the event, subject to availability. Please see event staff for more details.

Scoot Inn Will Call opens at door time. Artist guest list may not arrive until doors time. Remember to bring your photo ID and the credit card used to purchase your tickets!

Tickets are not transferable. The original ticket purchaser must go back to the original point of purchase to make the change. If you are a radio contest winner, guest of someone in the band, or a VIP client, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf.

Yes, you can book our event venue for your next corporate event, private concert, social gathering, wedding, reception, fundraiser and more. For more information, please click here.  

In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back!

Scoot Inn is a completely non-smoking venue. Smoking is only allowed in designated outdoor smoking areas.

• Anyone needing prescription medicine must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at entry. Patrons are only allowed a sufficient supply of the prescribed medication for that day.
• Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler.
• Over the counter medications are allowed in a sufficient supply for the day. Staff will verify that the medication and name on the label match the actual medication and the patron's identification.

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Age requirements differ depending on the event. All age requirements are listed on our online event calendar. If no age restriction is listed, the event is all ages.

Professional cameras and/or cameras will detachable lenses are NOT allowed without a valid media pass. Personal point-and-shoot cameras or cellphones are OK.

Most events only offer General Admission standing and seating, which are first-come, first-serve. Please refer to the event page for seating options by event.

If you lose an item while you are at an event,  please email scootinnaustin@Livenation.com to see if it has been turned in. Please allow 24 to 48 hours for the team to look for your item and respond back to you. The venue is not responsible for any lost, stolen, or damaged items. As a courtesy, we hold lost items for 30 days.