FAQ'S
What is your bag policy?
To reduce staff contact with guest belongings, we have implemented the following bag policy: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
Are events at Scoot Inn Rain or Shine?
Yes, all shows at Scoot Inn are rain or shine.
Umbrellas are not permitted inside the venue - if rain is in the forecast, pack your favorite raincoat and boots and get ready to dance in the rain! We are always monitoring the weather closely and will post any necessary weather updates to our venue socials.
WHERE IS SCOOT INN LOCATED?
DOES SCOOT INN HAVE PARKING?
Scoot Inn does not have a designated parking lot and pay-to-park street parking is extremely limited. Ride-shares are highly encouraged for this venue.
Skip the parking and take a rideshare to Dan Deacon. Ride share drop off is located on the West of the box office (side closest to IH-35) on 4th Street. For your safety and the safety of other concert goers, please use this location for all of your drop-off and pickups.
HOW OLD DO YOU HAVE TO BE TO ATTEND SHOWS AT SCOOT INN?
Most of our shows are all ages events. Please check our events calendar or ticket details to confirm any age limitations for a specific show or event.
WHEN DOES THE BOX OFFICE OPEN AT SCOOT INN?
The Box Office at Scoot Inn opens an hour before doors and stays open until about 30 minutes after the headliner goes on. Please reference the Events Calendar or your ticket details for door time information.
IS THE INDOOR BAR OPEN TO THE PUBLIC ON OUTDOOR SHOW DAYS?
The indoor bar at Scoot Inn is reserved for ticket buyers only.
ARE DOGS ALLOWED AT SCOOT INN?
For the safety of you and your furry friend, only certified service animals are permitted in the backyard at Scoot Inn.
DOES SCOOT INN HAVE A SEPARATE ADA AREA?
Scoot Inn is ADA accessible, but does not have a separate ADA section at General Admission shows. If you require specific accommodations, we are happy to take care of you! Please fill out the form below and someone on our team will be in touch as soon as possible.
WHERE CAN I FIND MY LOST ITEM?
Please fill out the contact form below with Lost and Found selected as your inquiry and we'll be in touch soon!
WHAT ITEMS ARE NOT ALLOWED INSIDE SCOOT INN?
Please note: We take the security of our patrons, staff, and artists very seriously, and recommend allocating at least 30 extra minutes to the time you would normally aim to arrive at the venue to allow for entry safety procedures. Please pad additional time for transportation, parking and longer lines for sold out shows.
Allowed and prohibited items below are subject to change per event.
Prohibited Items:
Cameras with detachable lenses or attached lenses longer than 3 inches (Camera policies are dictated by the artist and are subject to change on a show-by-show basis)
Outside beverages
Non-clear bags larger than 12"x6"x12" (please see our new bag policy below)
Signs, posters, banners and flags
Markers, spray paint
Weapons, pocket knifes, throwing stars, mini clubs, etc.
Illegal substances
Chairs
Pets on outdoor show days (except service dogs)
Video cameras, GoPros, audio recording devices and tripods; no video recording will be allowed including iPads and tablets
Umbrellas
Motorcycle Helmets
Allowed Items:
Small, pocket-sized cameras without detachable lenses are typically permitted
Service Dogs (backyard only)
Bags: Clear plastic, vinyl, or PVC bags (maximum size: 12"x6"x12"), small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")
NOTE: For the safety of all concert-goers, all bags, purses, backpacks and persons are subject to screening by security personnel. Please prepare accordingly. Ticket-holders should be aware that there are no provisions for returning banned items to them when such items are left at the venue entrances. Patrons are encouraged to leave all banned items at home or in their vehicles before entering the venue. Individuals who deliberately attempt to bring banned items through security checkpoints are subject to removal from the facility.
Are we allowed to bring signs, posters, banners or flags inside the venue?
We do not allow guests to bring signs, posters, banners or flags inside the venue because these could potentially block other guests' view of the performance.
CAN I BRING MY CAMERA TO THE SHOW TO TAKE PICTURES?
Small, pocket-sized cameras are typically permitted.
We do not allow cameras with detachable lenses, or other professional camera equipment into the venue without a photo pass, requiring prior authorization from artist representation.
IS SCOOT INN OUTSIDE?
Scoot Inn is an outdoor venue; however, we do have shows and events at our indoor bar, too! Please check the Events Calendar or ticket details to confirm stage location.
Common ticketing questions:
DO I NEED TO PRINT MY TICKET(S)?
No! If your tickets were sent via digital delivery to your email / Ticketmaster app, all you need to do is present the barcode on a mobile device. Please make sure the brightness is up on your screen and that we can see the entire barcode.
THE SHOW IS TONIGHT AND I CAN'T FIND MY TICKETS.
Please Contact Ticketmaster for ticketing related questions or concerns. If it is outside of normal business hours, please take your photo ID and receipt to the Box Office and they will be able to assist you there. The Box Office at Scoot Inn opens an hour before doors and stays open until about 30 minutes after the headliner goes on. Please reference the Events Calendar or your ticket details for door time information.
I PURCHASED A TICKET FROM ANOTHER WEBSITE, CAN YOU TELL ME IF IT'S VALID?
If you buy a print-at-home ticket or hard ticket from an unauthorized vendor or source, we cannot, and will not, guarantee that it is a valid ticket. Ticketmaster and Scoot Inn are not responsible for any counterfeit tickets and cannot provide support for any third-party purchases.
WHAT IS YOUR REFUND POLICY?
All sales are final. No refunds unless a show is cancelled, in which case ticket buyers will be informed ASAP.
Refunds are available only for cancelled or postponed events. The ticket buyer must return to the point of purchase to receive a refund.
I HAVEN'T RECEIVED MY TICKETS YET.
Please Contact Ticketmaster if you do not receive your tickets within 72 hours before the event.
I STILL HAVE QUESTIONS! WHAT IS THE BEST WAY TO CONTACT SCOOT INN WITH ADDITIONAL QUESTIONS?
Not seeing an answer to your questions in our FAQ's? Please fill out the contact form below and we'll get back to you as soon as possible.